Frequently Asked Questions

General Questions

What does Trade Knights Card sell?

Trade Knights Card specializes in hobby boxes and trading card products for collectors and hobby enthusiasts.

Product availability may change over time, so please refer to the individual product listing for the most current information.

Where does Trade Knights Card ship?

We currently ship to customers within the United States.

Available shipping options are displayed during checkout based on the shipping address provided.

How can I contact Trade Knights Card?

You can contact our customer support team using:

Email: customersupport@knightscard.store
Phone: (508) 386-3741

For questions about an existing order, please include your order number.

Ordering Questions

How do I place an order?

Select the product you want, add it to your cart, proceed to checkout, provide your required information, and complete the available payment process.

Once your order is successfully placed, you will receive an order confirmation.

How long does it take to process my order?

Orders are generally processed within 1–2 business days after the order has been successfully placed and payment has been confirmed.

Processing times may occasionally vary due to weekends, holidays, order volume, product availability, or other circumstances affecting fulfillment.

Can I cancel my order?

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped. However, cancellation cannot be guaranteed once an order has entered the fulfillment or shipping process.

What happens if a product becomes unavailable after I order it?

We make reasonable efforts to maintain accurate inventory information. However, availability can change.

If we are unable to fulfill an order because a product becomes unavailable or another issue prevents fulfillment, we will contact you and provide information regarding the available options.

If an order is cancelled after payment has been collected, the applicable refund will be issued to the original payment method.

Shipping Questions

How long does shipping take?

Orders are generally processed within 1–2 business days.

After an order has shipped, standard delivery is generally expected within 3–5 business days.

Delivery times are estimates and may vary depending on the carrier, destination, weather, holidays, and other circumstances outside our control.

Will I receive tracking information?

When tracking information is available, it will be provided using the contact information associated with your order.

Please allow some time for tracking information to become active after the shipment has been handed over to the carrier.

Can I change my shipping address after placing an order?

We will make reasonable efforts to update the address before the order is processed or shipped, but we cannot guarantee that an address change can be completed once the order has entered the fulfillment or shipping process.

What should I do if my package is delayed?

First, check the latest information provided by the shipping carrier using your tracking information.

If you believe your shipment is significantly delayed or appears to be lost, contact our customer support team with your order number and tracking information so we can review the situation.

Returns & Refunds

What is your return window?

Eligible products may be returned within 30 days of receiving the order, subject to the requirements in our Return & Refund Policy.

Can I return an opened trading card product?

For sealed trading card products, including hobby boxes and booster boxes, the original factory seal must remain intact for the product to qualify for a return.

Products that have been opened, used, altered, or damaged after delivery may not be eligible for return.

Please review our Return & Refund Policy for complete details.

How long does a refund take?

Approved refunds are generally processed within 3–5 business days after the applicable return has been received and reviewed.

Refunds are issued to the original payment method.

Once we process a refund, the time required for the funds to appear in your account may depend on your payment provider or financial institution.

What if my order arrives damaged?

We will review the issue and assist with the appropriate next steps.

Pre-Sale Questions

Do you offer pre-sale products?

Some products may be offered for pre-sale before they become available for immediate shipment.

Pre-sale products will be identified accordingly on the applicable product listing.

When will my pre-sale order ship?

Pre-sale products are not shipped immediately.

Once the product becomes available and the order is ready for fulfillment, we generally process it within 1–2 business days.

After shipment, standard delivery is generally expected within 3–5 business days.

Is a pre-sale release date guaranteed?

No. Any expected release or availability date is an estimate unless the product listing specifically states otherwise.

Manufacturer, distributor, supplier, shipping, or other circumstances may cause an expected date to change.

Product Questions

Will the product I receive look exactly like the product image?

Product images are provided for product identification and presentation.

Packaging, artwork, labeling, and other visual details may vary when manufacturers release updated product versions.

Customers should review the product description for the information applicable to the specific product.

What should I do if I have a question about a product before ordering?

If you need additional information before placing an order, please contact our customer support team.

We recommend reviewing the product description and available product information before completing your purchase.

Customer Support

Where is Trade Knights Card located?

Trade Knights Card
62 Forge River Pkwy
Raynham, MA 02767
United States

How can I get help with my order?

Email: customersupport@knightscard.store
Phone: (508) 386-3741

Please include your order number whenever possible so we can locate your order and provide accurate assistance.

If your question is not answered here, our customer support team is available to help.