Refund policy
At Trade Knights Card, we want you to feel confident when purchasing hobby boxes and trading card products from our store. This Return & Refund Policy explains the conditions and process for returning eligible products and receiving a refund.
1. Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product must be returned in the same condition in which it was received. Products should be unused, unopened, and in their original packaging.
For sealed trading card products, including hobby boxes, booster boxes, and other factory-sealed products, the original factory seal must remain intact for the product to qualify for a return.
2. Products That Are Not Eligible for Return
Products that have been opened, used, altered, damaged after delivery, or have had their original factory seal removed may not be eligible for return.
If a product arrives damaged or has an issue when you receive it, please contact us as soon as possible so we can review the situation and provide the appropriate instructions.
3. How to Request a Return
To request a return, please contact our customer support team before sending any product back.
Please include:
- Your order number
- The name of the product you would like to return
- The reason for the return
- Any relevant photos, if the product arrived damaged or was received with an issue
Our customer support team will review your request and provide return instructions if the return is eligible.
Do not send a product back without contacting us first. Unauthorized returns may delay the processing of your refund.
4. Return Shipping
Unless otherwise agreed with Trade Knights Card, the customer is responsible for the cost of return shipping.
We recommend using a shipping service that provides tracking when returning an order. Trade Knights Card is not responsible for items lost or damaged while being returned to us when adequate tracking or shipping protection has not been used.
5. Refunds
Once your returned product has been received and inspected, we will process the applicable refund.
Approved refunds are generally processed within 3–5 business days after the return has been received and reviewed.
The refund will be issued to the original payment method used to place the order.
Please note that after Trade Knights Card processes a refund, the time it takes for the funds to appear in your account may depend on your payment provider or financial institution.
6. Damaged or Incorrect Products
If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible.
Please provide your order number and, when applicable, clear photos of the product and its packaging. We will review the issue and work with you to determine the appropriate resolution.
7. Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing your order.
Because orders may enter our fulfillment process quickly, we cannot guarantee that a cancellation request can be completed before an order is processed or shipped.
If an order has already shipped, you may need to follow the return process described in this policy.
8. Contact Us
If you have questions about a return, refund, damaged product, or cancellation, please contact Trade Knights Card:
Trade Knights Card
62 Forge River Pkwy
Raynham, MA 02767
United States
Email: customersupport@knightscard.store
Phone: (508) 386-3741
We are committed to providing clear information about our products, orders, returns, and refunds and to assisting customers throughout the process.