At Trade Knights Card, we aim to provide clear information about the products we offer and the support available to our customers.

This Warranty & Guarantee Policy explains how product concerns are handled and how this policy relates to our Return & Refund Policy.

1. Product Condition

Products are offered according to the condition and description stated on the applicable product listing.

For sealed trading card products, such as hobby boxes and booster boxes, the product should be received in the condition represented in the applicable product listing, subject to normal variations in manufacturer packaging and presentation.

2. Manufacturer Warranties

Some products may be subject to warranties, guarantees, or other protections provided directly by the manufacturer.

When a manufacturer provides a specific warranty or guarantee for a product, its terms, eligibility requirements, and limitations may apply.

Manufacturer warranties are separate from Trade Knights Card’s store policies unless otherwise stated on the applicable product listing.

3. Product Issues

If you believe that you received a product with an issue, please contact us as soon as possible after receiving your order.

Please provide:

• Your order number
• The name of the product
• A description of the issue
• Photos of the product and packaging when appropriate

We will review the information and determine the appropriate next steps based on the circumstances and applicable policies.

4. Damaged Products

If a product arrives damaged, please contact us before opening or altering the product when possible.

Photographs of the shipping package, product packaging, and affected product may be requested to help us review the situation.

For eligible issues, the available resolution may be handled according to our Return & Refund Policy or any applicable manufacturer requirements.

5. Sealed Trading Card Products

For sealed hobby boxes, booster boxes, and other factory-sealed trading card products, the original factory seal should remain intact if you need to request a return.

Opening, altering, or damaging a sealed product may affect return eligibility.

Please review our Return & Refund Policy before opening a product if you believe there may be an issue with the order.

6. No Blanket Product Guarantee

Unless a specific guarantee or warranty is expressly stated on an individual product listing, Trade Knights Card does not provide an additional blanket guarantee beyond the rights and protections provided by applicable law and our published store policies.

Product contents, card pulls, inserts, parallels, and other collectible contents are determined by the applicable manufacturer and product configuration.

We do not guarantee specific cards, pulls, inserts, rarities, or outcomes from opening a sealed trading card product unless expressly stated in the applicable product description.

7. Returns and Refunds

Product concerns that qualify for a return are handled according to our Return & Refund Policy.

Our standard return window is 30 days from receipt of an eligible order.

Approved refunds are generally processed within 3–5 business days after the applicable return has been received and reviewed.

Refunds are issued to the original payment method.

8. Limitation

Nothing in this Warranty & Guarantee Policy is intended to limit or exclude any consumer rights, warranties, or protections that cannot legally be limited or excluded under applicable law.

9. Contact Us

If you have a question about a product, warranty, guarantee, or potential issue with an order, please contact us:

Trade Knights Card
62 Forge River Pkwy
Raynham, MA 02767
United States

Email: customersupport@knightscard.store
Phone: (508) 386-3741

When contacting us about an existing order, please include your order number so we can locate your purchase and provide accurate assistance.