Shipping policy

 

At Trade Knights Card, we work to process and ship orders promptly. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Availability

Trade Knights Card currently ships products to customers within the United States.

Shipping availability and options are displayed during the checkout process based on the shipping address provided.

2. Order Processing

Orders are generally processed within 1–2 business days after the order has been successfully placed and payment has been confirmed.

Processing includes preparing your products for shipment and arranging the order with the applicable shipping carrier.

Orders may require additional processing time during weekends, holidays, periods of high order volume, or when additional verification is necessary.

3. Shipping and Delivery Time

After an order has been shipped, standard delivery is generally expected within 3–5 business days.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our control.

The delivery timeframe begins after the order has been processed and handed over to the shipping carrier.

4. Tracking Information

When tracking information is available, it will be provided to the customer through the contact information associated with the order.

Please allow some time for tracking information to become active after the shipment has been handed over to the carrier.

Carrier tracking information provides the most current information regarding the location and delivery status of a shipment.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update an address before the order is processed or shipped. However, we cannot guarantee that an address change can be made once an order has entered the fulfillment or shipping process.

6. Shipping Delays

While we work to process orders within our stated timeframe, delivery delays may occasionally occur due to circumstances outside our control.

These may include:

  • Carrier delays
  • Severe weather
  • Holidays
  • Incorrect or incomplete shipping information
  • High shipping volume
  • Transportation disruptions
  • Other circumstances affecting carrier operations

If tracking information shows a delay, customers should also refer to the carrier’s tracking information for the latest delivery updates.

7. Lost or Damaged Shipments

If your package appears to be lost, significantly delayed, or arrives damaged, please contact our customer support team with your order number and relevant shipment information.

We will review the available information and assist with the appropriate next steps.

For damaged packages, photographs of the package and products may be requested to help us review the issue.

8. Undeliverable or Returned Packages

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or another issue caused by the shipping information provided at checkout, please contact us so we can review the available options.

Additional shipping arrangements may be required before an order can be shipped again.

9. Contact Us

If you have questions about shipping, order processing, or delivery, please contact us:

Trade Knights Card
62 Forge River Pkwy
Raynham, MA 02767
United States

Email: customersupport@knightscard.store
Phone: (508) 386-3741

We are happy to assist with questions regarding your order and shipment.