At Trade Knights Card, some products may be offered for pre-sale before they are available for immediate shipment. This page explains how pre-sale orders work and what customers should know before placing a pre-sale order.

1. What Is a Pre-Sale?

A pre-sale is an order placed for a product that is not currently available for immediate shipment.

Pre-sale products may be offered before their expected release or availability date. The product listing will provide the available information about the product and, when known, its expected availability.

2. Pre-Sale Availability

Pre-sale availability and expected dates are based on the information available to us at the time the product is listed.

Expected release or availability dates may change due to circumstances involving manufacturers, distributors, suppliers, shipping, or other factors outside our control.

An estimated date should therefore be considered an estimate and not a guaranteed delivery date.

3. Pre-Sale Orders

When you place a pre-sale order, your order is reserved for fulfillment when the product becomes available, subject to product availability.

Pre-sale orders may be charged according to the payment method and checkout terms presented when the order is placed.

Please review the product listing and checkout information carefully before completing a pre-sale purchase.

4. Shipping of Pre-Sale Orders

Pre-sale products are not shipped immediately.

Once the product becomes available and the order is ready for fulfillment, we will process the order for shipment.

Our standard processing time is generally 1–2 business days after the product becomes available and the order is ready to be fulfilled.

After shipment, standard delivery is generally expected within 3–5 business days.

Tracking information will be provided when available.

5. Changes to Expected Availability

Manufacturers, distributors, or suppliers may change an expected release or availability date.

If the expected availability of a pre-sale product changes significantly, we may provide customers with an update using the contact information associated with their order.

Trade Knights Card cannot guarantee a specific release or delivery date unless a date is expressly stated as guaranteed in the applicable product listing.

6. Product Availability Issues

Although we make reasonable efforts to fulfill pre-sale orders, availability may occasionally change due to circumstances outside our control.

If we are unable to fulfill a pre-sale order, we will contact the customer and provide information regarding the available options.

If an order is cancelled and a payment has already been collected, the applicable refund will be issued to the original payment method.

7. Pre-Sale Cancellations

If you need to request cancellation of a pre-sale order, please contact us as soon as possible.

We will review cancellation requests according to the status of the order and the applicable return and refund terms.

Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.

8. Returns and Refunds

Pre-sale products are subject to our standard Return & Refund Policy, unless different terms are clearly stated on the applicable product listing.

For eligible returns, our standard return window is 30 days from receipt of the order.

Approved refunds are generally processed within 3–5 business days after the applicable return has been received and reviewed.

9. Customer Responsibility

Before placing a pre-sale order, customers should review:

• The product description
• The expected availability or release information
• Any product-specific terms
• The shipping information
• The applicable return and refund policy

Please ensure that your shipping and contact information is accurate when placing the order.

10. Contact Us

If you have questions about a pre-sale product or an existing pre-sale order, please contact us:

Trade Knights Card
62 Forge River Pkwy
Raynham, MA 02767
United States

Email: customersupport@knightscard.store
Phone: (508) 386-3741

When contacting us about an existing pre-sale order, please include your order number so we can locate your order and provide accurate information.